We all mourn the death of customer service. From out-sourcing of support to outright failure to stand behind products, many companies simply thumb their nose at unhappy customers.

We feel that the internet has given us a degree of protection. Some companies are now manipulating that to distort our buying judgment. I know of one company (at least) that deletes bad reviews in order to present a rosey picture of satisfied customers. Watch this company's (to ...
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You have heard of course that no two snowflakes are exactly alike. Of the billions and billions that have fallen to earth, no snowflake has ever been exactly duplicated.

That seems pretty remarkable until you think about complexity.

A single snowflake is made of billions and billions of atoms. There's some carbon, some water, some nitrogen and a few other elements in there as well. It's pretty tough to get billions and billions of anything to line ...
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I loved today's big news that Dell is going private in a $24 billion deal.

That's a big company to take private and I hand it Michael Dell for leading the charge. Why am I so happy about this?

First, my main computer is a Dell. I hate it. The thing reboots itself at random times about 3-4 times per day! I wasted hours with the Dell support team in India trying to get this resolved. It ...
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I had to deal with a tire blowout recently. It was an expensive tire but it was made in China. Don't buy tires made in China.

Okay, moving on. My tire failed on the freeway, in the dark, between towns and after all nearby (within 20 miles) tire shops had closed.

I also had some dental work recently. It was rather complicated and I needed to miss a few days of work.

And, my dog sustained an injury ...
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