The great physicist, Wolfgang Pauli, was once asked to review a paper written by a student who was not well thought of by his professor. The professor wanted confirmation of his opinion of the student from Pauli.

When he finished reading the paper Pauli remarked, "he's not even wrong."

Oh how I love a quick mind!

Today there is too much jargon, too much gibberish about metrics and too much talk about continuous improvement though nothing of importance ...
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I believe we can trace the decline in the American way of life to a decline in ethics. During times when we truly did good, we did well.

Since the turn of the century we experienced a rapid decline in ethics. Government became less accountable. Big business grew more greedy. Small business cut corners. We outsourced. We let Wall Street make trades on trades that they didn't understand. We took on mortgages we couldn't pay ...
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Sometimes it is a good idea to let people know who you are as a person. Yes, in business, it is okay to let people in on things happening in your life. I believe telling people a little about big events in your private life tells them a lot about your character. No, you have to blog or blurt about having a nasty reaction from the lunch from the taco stand. But sometimes people in ...
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We are just about half way through 2013. Memorial Day weekend represents a sort "half time" in the game. For many businesses, it gets tougher from now until late September. The holiday, graduations and vacations will slice into sales. Are you ready?

If the first half hasn't been that great, the the third quarter is going to be rough.

Look for small improvements. Tune your website. Clean up your business. Organize your files. Delete old emails. Streamline. ...
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We all mourn the death of customer service. From out-sourcing of support to outright failure to stand behind products, many companies simply thumb their nose at unhappy customers.

We feel that the internet has given us a degree of protection. Some companies are now manipulating that to distort our buying judgment. I know of one company (at least) that deletes bad reviews in order to present a rosey picture of satisfied customers. Watch this company's (to ...
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